Privacy Policy — ek8plus

1. Introduction

This Privacy Policy ("Policy") describes how ek8plus ("the Company", "we", "us", "our") collects, processes, stores, and protects personal data relating to registered members and visitors to the ek8plus platform ("you", "your"). The Company is committed to handling personal data in a manner consistent with applicable data protection principles and the expectations of our members across Malaysia, including those accessing the platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and other locations throughout the country.

By registering an account with ek8plus, accessing the ek8plus platform, or otherwise using the Service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

2. Data We Collect

In the course of providing the Service, ek8plus collects and processes the following categories of personal data:

• Identity Data: Full name, date of birth, gender, nationality, and government-issued identification details (collected during Know Your Customer / KYC verification).
• Contact Data: Email address, mobile phone number, and residential address.
• Account Data: Username, encrypted password, account registration date, and member status.
• Financial Data: Payment method type and associated identifiers (e.g., bank account reference, e-wallet identifier), deposit and withdrawal transaction history, and wallet balance records. ek8plus does not store full bank account numbers or payment card numbers on its own systems.
• Gaming Data: Records of all bets placed, games played, game results, bonus usage, and wagering history on the ek8plus platform.
• Technical Data: IP address, device type and operating system, browser type and version, and session timestamps.
• Usage Data: Pages visited on the ek8plus platform, features accessed, time spent on the platform, and navigation patterns.
• Communications Data: Records of all communications between you and ek8plus customer support, including live chat transcripts and email correspondence.

3. How We Collect Data

ek8plus collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and analytics tools when you access the ek8plus platform.
• Third-party sources: Identity and fraud-prevention data received from third-party identity verification providers and payment processors engaged by ek8plus to facilitate account verification and transaction processing.

4. Use of Personal Data

ek8plus uses your personal data for the following purposes:

• To create and administer your ek8plus member account and provide you with access to the Service.
• To process deposits, withdrawals, and other financial transactions via your ek8plus wallet.
• To verify your identity and age in compliance with our 21+ age policy and applicable regulatory requirements, including Know Your Customer (KYC) obligations.
• To detect, prevent, and investigate fraud, money laundering, underage gambling, and other prohibited conduct as defined in our Terms & Conditions.
• To provide customer support and respond to your enquiries and complaints.
• To send you transactional notifications relating to your account, including deposit confirmations, withdrawal updates, and security alerts.
• To send you marketing communications regarding ek8plus promotions, new game launches, and platform updates, where you have consented to receive such communications.
• To conduct internal analytics and improve the ek8plus platform based on aggregated usage data.
• To comply with legal and regulatory obligations applicable to ek8plus as an online gaming operator.

5. Sharing of Personal Data

ek8plus does not sell your personal data to third parties. Your data may be shared in the following circumstances:

• Service Providers: Third-party companies engaged by ek8plus to provide payment processing (including Touch 'n Go eWallet, DuitNow, and FPX bank partners), identity verification, fraud detection, customer support infrastructure, and data hosting services. These providers are contractually required to process your data only as directed by ek8plus and in accordance with applicable data protection standards.
• Game Providers: Where technically necessary, limited data may be passed to ek8plus's licensed game providers (e.g., session tokens) for the purpose of operating games within the platform. Game providers do not receive full member identity data.
• Regulatory and Legal Authorities: Where ek8plus is required to disclose data by applicable law, court order, or regulatory directive, or where disclosure is necessary to protect the legal rights of the Company or to prevent or report criminal activity.
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets involving ek8plus, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6. Data Retention

ek8plus retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory retention obligations. In practice:

• Account data and gaming records are retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering and gaming regulatory requirements.
• Financial transaction records are retained for a minimum of seven (7) years.
• Customer support communications are retained for three (3) years from the date of the last interaction.
• Technical and usage data may be retained in anonymised or aggregated form for analytical purposes beyond the above periods.

Following the expiry of applicable retention periods, ek8plus will securely delete or anonymise your personal data.

7. Security Measures

ek8plus implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ek8plus platform, including the ek8plus login process.
• Encryption of stored sensitive data, including identity verification documents.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the ek8plus platform infrastructure.
• Incident response procedures to address any data security breach, including member notification where required.

While ek8plus takes all reasonable steps to protect your data, no data transmission over the internet can be guaranteed to be completely secure. You are responsible for maintaining the security of your own ek8plus login credentials.

8. Cookies and Tracking Technologies

The ek8plus platform uses cookies and similar tracking technologies to operate and improve the Service. The cookies used by ek8plus fall into the following categories:

• Strictly Necessary Cookies: Required for the ek8plus platform to function correctly, including maintaining your logged-in session state and session security tokens. These cannot be disabled without impacting core functionality.
• Functional Cookies: Used to remember your preferences and personalise certain aspects of your ek8plus experience, such as language preference and display settings.
• Analytics Cookies: Used to collect aggregated, anonymised data about how members interact with the ek8plus platform, for the purpose of improving platform performance and usability.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ek8plus platform.

9. Your Data Rights

Subject to applicable law and regulatory obligations, you have the following rights in respect of your personal data held by ek8plus:

• Right of Access: You may request a copy of the personal data ek8plus holds about you.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure: You may request deletion of your personal data, subject to retention obligations imposed by law or regulation.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact ek8plus customer support. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Minors

The ek8plus Service is strictly for individuals aged 21 years or older. ek8plus does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account with ek8plus, please notify us immediately via customer support.

11. Changes to This Policy

ek8plus may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. Where changes are material, ek8plus will notify registered members via an in-platform notification or by email to the address registered to your ek8plus account, at least seven (7) days before the revised Policy takes effect. Your continued use of the Service after the effective date of the revised Policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy-related concern, please contact the ek8plus data protection team via our 24/7 customer support channel (live chat accessible from the ek8plus platform).

Written enquiries may be directed to: [email protected]

ek8plus is committed to addressing all privacy enquiries promptly, fairly, and in accordance with applicable data protection standards.